Terms Of Service

Create. Connect. Elevate.

By using KBM services you agree to and understand the following :

Revisions

Social Media Graphics: All services are allotted a maximum of one (1) revisions per order. After one (1) revisions have been completed the order will be finalized and additional payment will be required for additional revisions.

Refunds

Refunds are eligible within the first 24 hours of payment if no service agreement has been signed. Following 24 hours full refunds will not be eligible, as a service fee of $75 will apply. If the service agreement has been acknowledged and signed the service fee will apply. If order is started and/or completed in less than 24 hours refund will not be eligible.

New Orders

Social Media Graphics and Campaign Bundles:

New orders should be submitted no less than 7-10 days in advance, as KBM wants to ensure quality excellence to every customer. Orders submitted with a less than 10 day deadline will be reviewed and accepted based on the order requirement and detail; services may also be subject to an additional fee.

When submitting a new request for social media graphics order should include:

  • Words or quotes
  • Color requirement (HEX code if available)
  • Photos (Stock photos available upon request)
  • Social media and contact information if required to be on graphic
  • Any information that should be included on some or all of graphics
  • Client sure ensure legal use of all photos and content submitted for creation.

Instagram Resets:

Please allow 7-14 days for Instagram to be decluttered , as KBM wants to ensure quality excellence to every customer. Orders submitted with a less than 10 day deadline will be reviewed and accepted based on the order requirement and detail; services may also be subject to an additional fee. Timeline may vary based on the amount of content removal required. Password(s) and Username (s) is required. Once order is set and finalized KBM will no longer access customer’s account.

Features and Promotion Services On The Legacy Social and KBM Social Media Platforms

Features and promotional services on KBM social media platforms and The Legacy Social are subject to review. All feature request may not be accepted. Payment for feature and/or promotional services will not be accepted until after review of request. Upon approval requester should allow 7 days for feature to be live on blog site. Timeline subject to change based on information required for feature.